TOUR 69
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Adult Vacations
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Copyright © 2003-2009 Tour 69 Adult Vacations. All rights reserved.
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| office hours: 8am - 8pm EST, 7 days a week |
| call 888-991-9791 or email info@tour69.com |
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| What's New? |
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| Only with Tour 69 Adult Vacations |
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100% SATISFACTION GUARANTEE
Tour 69 Adult Vacations will do everything humanly possible to make your
vacation a wonderful and memorable experience.
We recently implemented the Tour 69 100% Guest Satisfaction Guarantee,
an innovative program created by the owner and founder of Tour 69 Adult
Vacations.
As part of the Tour 69 100% Guest Satisfaction Guarantee program, every
resort employee has undergone "Making It Right" training. This training
program focuses on educating employees to take personal responsibility for
the vacation experience of every guest on property.
"If a guest is not happy, and any of our employees becomes aware of the
situation, `Making It Right' training prescribes that the employee personally
rectify the situation or find the appropriate manager who can assist with the
problem," said Jimmy, Owner & Founder, of Tour 69 Adult Vacations.
It's important to have a training program that reinforces our longstanding
commitment to customer service and our property-wide belief that each
person who stays at the resort has the right to our undivided attention. So
far this year, we have seen an 82 percent return rate, which means we are
doing something right.
"The 100% Guest Satisfaction Guarantee is in-line with our goal of being
totally responsive to the needs of our clients -- whether that means a single
male traveler, a group or a couple," he added. "We are the only hotel in The
Dominican Republic to have a formal mechanism for achieving that goal."
Should a guest remain dissatisfied with all attempts to resolve a problem,
managers have further been given the authority to invoke the Tour 69
100% Guest Satisfaction Guarantee. By invoking the guarantee, the guest
will be given full credit for the service in question.
Noted Jimmy, "We have always encouraged guests to evaluate our
performance and to hold us accountable for quality service. This new
program offers our staff a training mechanism to achieve 100 percent guest
satisfaction each day."
If you are not 100% satisfied, for whatever reason, please let Jimmy or one
of the managers know right away. Jimmy is the owner and founder of the
company and overseas the day to day operations of the company year
round. You can reach Jimmy by email, 24 hours a day, 7 days a week, at
jimmy@tour69.com or ask to speak to him in person.
Tour 69 Adult Vacations will do everything humanly possible to make your
vacation a wonderful and memorable experience.
We recently implemented the Tour 69 100% Guest Satisfaction Guarantee,
an innovative program created by the owner and founder of Tour 69 Adult
Vacations.
As part of the Tour 69 100% Guest Satisfaction Guarantee program, every
resort employee has undergone "Making It Right" training. This training
program focuses on educating employees to take personal responsibility for
the vacation experience of every guest on property.
"If a guest is not happy, and any of our employees becomes aware of the
situation, `Making It Right' training prescribes that the employee personally
rectify the situation or find the appropriate manager who can assist with the
problem," said Jimmy, Owner & Founder, of Tour 69 Adult Vacations.
It's important to have a training program that reinforces our longstanding
commitment to customer service and our property-wide belief that each
person who stays at the resort has the right to our undivided attention. So
far this year, we have seen an 82 percent return rate, which means we are
doing something right.
"The 100% Guest Satisfaction Guarantee is in-line with our goal of being
totally responsive to the needs of our clients -- whether that means a single
male traveler, a group or a couple," he added. "We are the only hotel in The
Dominican Republic to have a formal mechanism for achieving that goal."
Should a guest remain dissatisfied with all attempts to resolve a problem,
managers have further been given the authority to invoke the Tour 69
100% Guest Satisfaction Guarantee. By invoking the guarantee, the guest
will be given full credit for the service in question.
Noted Jimmy, "We have always encouraged guests to evaluate our
performance and to hold us accountable for quality service. This new
program offers our staff a training mechanism to achieve 100 percent guest
satisfaction each day."
If you are not 100% satisfied, for whatever reason, please let Jimmy or one
of the managers know right away. Jimmy is the owner and founder of the
company and overseas the day to day operations of the company year
round. You can reach Jimmy by email, 24 hours a day, 7 days a week, at
jimmy@tour69.com or ask to speak to him in person.